Help for the thereisajob.com web app and the
There Is A Job browser companion extension (Chrome /
Edge / Brave).
Contact
Email:
support@thereisajob.com
Please include your account email, browser (Chrome / Edge / Brave),
extension version (popup or chrome://extensions), and steps to
reproduce. We typically respond within 1–2 business days.
Signed-in users can also use Account inside the app
for subscription and profile issues.
Quick start
-
Create an account at
thereisajob.com and complete
your profile / master resume.
-
Install the There Is A Job extension from the
Chrome Web Store (or load the private beta package if you were
invited).
-
Open the app → Apply and
confirm the extension shows connected.
-
Open an employer application page. The extension fills known fields
and helps with gaps; you always press Submit on the
employer site.
Browser extension
Extension won’t connect
- Confirm you are logged in at https://thereisajob.com/app
-
Open the extension popup and check that it shows a healthy API /
account state
-
On the Apply tab, use the link/reconnect control if the status is
disconnected
-
Pin the extension and allow it on the employer site if the browser
prompts for site access
-
Reload the extension after an update (chrome://extensions → reload)
Fields didn’t fill
-
Prepare the job from the app Apply room first (so an active job /
apply URL is bound)
-
Open the exact application URL (not a marketing careers landing page)
-
Multi-step ATS forms: fill the visible step, continue, then fill
again on the next step
-
Password, SSN, and payment-like fields are never filled — by design
Resume won’t attach
-
Generate or select a tailored resume for that job in the app first
-
Use the extension’s attach / Form Master control on a page that has a
file upload field
-
Some portals only accept certain file types (PDF is preferred)
Does the extension submit applications for me?
No. The extension stages fields and can attach a
resume. You review everything and click Submit on the employer site.
Web app
Forgot password
-
Open
thereisajob.com/forgot-password
(or Forgot password? on the log-in page).
-
Enter the email on your account and submit — check inbox and
Junk / Spam.
-
Open the link in the email, choose a new password, then you are taken
back to Log in.
Reset links expire after use or when your password changes. Request a
new link if it fails.
Can’t sign in / register
-
Use
Forgot password
if you cannot sign in, and check spam for the reset email
- Try a private window to rule out stale cookies or an old SW cache
-
Email
support@thereisajob.com
from the address you registered with
Jobs, resumes, or AI features
-
Job board and application tracking live under
/app
-
Master resume is never overwritten by tailoring — drafts are separate
tailored copies
-
AI features (tailor / suggestions) require server-side AI to be
configured for your account; free/BYOK options may appear under
Account → AI
Billing & plans
Subscription and plan status are managed under Account in the app.
For invoices or cancel questions, email support with the email on the
account.
Privacy & data
Security reports
If you believe you found a vulnerability, email
support@thereisajob.com
with “Security” in the subject. Please do not post exploit details
publicly before we can respond.
Useful links